Digital service file

JobRouter can be easily accessed via a link in the company network. Usually, a link is set up by the in-house IT in the intranet. If this is not the case, contact the in-house IT.

The JobRouter is stored in advance by IT on your home screen on the iPad. You can recognize the link by the yellow and white"JR" icon.

In this case, contact your IT. It is possible that your iPad is not connected to the correct server.

If your JobRouter account has been created correctly according to your role, the order should appear as an operation in JobRouter in the input box that matches your role (example: I am a host at the dealership. The order should usually appear in the "Host" entry box if it was created in DMS) In the simplest case, look for the operation with the order number in "Service record history.". There, the clock icon in the line of the displayed order will show an overview of where the order is currently located. The input box is displayed at this point. If you still can't find the order in your inbox, make sure that no filters are set. If you still cannot find the job in the corresponding inbox, contact your in-house digitalization representative.

Open the job router via the iPad, there you will find a yellow and white icon "JR" on your home screen. Make sure the job is in an inbox that is accessible to you and click on the desired job. Under the "Order Data" tab, you will find the "Capture Customer Signature" box. Select the desired documents to be signed, then choose where to route the transaction once the customer signature process is complete and finally have the customer sign in the provided field. A Bluetooth pen or even the finger can be used for this purpose.

Call up the task on the iPad in JobRouter in which you want to work. Under the tab "Documents" you will find all documents assigned to this task. Then click on the button with the "pencil" symbol. There you can edit the document with the IOS function "Mark" and save it in the correct folder and on the correct server, so that the changed file can be transferred to Jobrouter. This takes about 30 seconds. You can see the change by refreshing the page once.

Check whether you have possibly sent the process with "send" to the assemblers' inbox without selecting the assembler in advance under the "Workshop" tab. There you will find a dropdown menu of all stored assemblers to select. Without this selection, the process will be displayed in the assemblers' inbox, but without a specific assignment with an assembler name.

On the iPad, you can use the plus to permanently store your jobrouter, password, and username under "Settings" and "Passwords.". All you need is the link to Jobrouter, your username, and your password. The login data is usually the same as used for the Windows login. If you need help with this, contact the in-house IT department or the in-house digitalization officer.

To do this, you must enter the order number in the "RG Order" box and the documents associated with this order number will appear. Now select all documents which should be displayed in a PDF by checking the checkbox on the very left in the line of the document. Afterwards you can click on the tab "Download as PDF". Here, "without annotations" or "with annotations" (annotation = "scribbles" that have been made digitally on the document, for example with the Bluetooth pen) must then be selected. A new window opens with all selected documents displayed in a PDF document. This can now be saved, printed or discarded. The corresponding buttons for "Save", "Print", "Cancel" are provided by the browser itself.

Of course, it can happen that after editing a document, you forget to upload the document to the correct server, so that you cannot detect the change in the job router. Another possibility is a technical error, so that the upload of the edited document was not successful. In this case, you can find your most recently downloaded and edited files under "Files" on the iPad under "History" and also select the corresponding document here and upload it to the appropriate server afterwards. The job router will automatically take over the edited document after a few seconds. If this does not work, see point 3 or contact the in-house IT.