Recommendations from customers
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digitalization of the
service process
digitalization of the
Automated order preparation
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In our one-hour webinar on March 24, 2023, starting at 11:00 a.m., we will present the Big Picture of the XENTRY Portal and give you insights into the modules XENTRY WIS, XENTRY Repair Packages, XENTRY Integrated Maintenance and XENTRY Workshop.
Register today for the exciting expert talk with our Head of Sales & Marketing Giovanni Fiannaca and Thomas Schütz, After Sales Training & Consulting Expert.
Digital support of your entire service process with XENTRY Portal not only facilitates communication with your customers, but also gives all your employees a transparent overview of pending to-dos and customer data. From the receipt of an order, to the recognition of findings in the workshop, to the processing of payments.
The XENTRY Cockpit provides you with a cross-divisional and prioritized overview of requests and offers.
In the XENTRY Offer you have the possibility of a direct offer creation.
In the further course of your offer processing, you send the offer directly to the customer from the XENTRY portal. The customer receives the offer via e-mail and can make an automated appointment booking with just one click.
XENTRY Book ensures that your customer can book a direct appointment via your calendar.
After successful appointment booking of your customer, all data is automatically transferred to XENTRY Portal and your employee can take care of the preparation of the appointment.
The Xentry Order includes these building blocks, among others:
XENTRY Order Vehicle check:
A wide variety of inspection points are checked at the appointment.
XENTRYOrder Customer dialog:
In the customer dialog, they can go through direct discussions of the findings with the customer and various transfers from the order item. Your customer has a transparent price overview during all steps.
XENTRY Order Management:
In the order management, all the advantages for the workshop are structured.
In this portal of XENTRY, all assignments of the order are transmitted to the responsible employee. With Xentry Workshop, all workshop mechanics thus also receive the order information for viewing.
XENTRY Pay handles all payment processing for you automatically. Save yourself the hours of writing quotes and orders.
Create a dynamic service sheet without system breaks directly in the customer request in XENTRY Order, this way the most important MSS functions of maintenance can be mapped.
Information at the touch of a button with XENTRY WIS All the technical descriptions, work instructions and information you need for your maintenance or repair are now available in the new XENTRY WIS. Your modern workshop information system impresses with its new design, is conveniently integrated into XENTRY Portal and can also be used on your mobile devices. At the touch of a button, you receive up-to-date and precise data about your workshop order at any time and from anywhere. This allows you to process your order efficiently and act in a targeted manner.
Since October 2021, you can use the Dynamic Wiring Diagram (DWD), another powerful module for your workshop. This gives you access to the wiring diagrams of the Mercedes Benz passenger car series.
Benefit from VIN-specific displays for your desired vehicle and save yourself long searches for vehicle equipment as well as system jumps. Avoid research errors during repair and diagnosis and quickly find additional information, e.g. on components, thanks to the Dynamic Wiring Diagram (DWD) and other search and filter functions. Access the customized, VIN-specific plans conveniently from XENTRY Portal, XENTRY Diagnosis and Mercedes B2B Connect.
Dynamic Wiring Diagram is linked to the WIS right; a separate order is therefore not required. Please note that from the end of 2021, wiring diagrams for new startups and model maintenance will only be available in the Dynamic Wiring Diagram module. You should therefore preferably use this module for schematic research.
Serve your customers even better - thanks to the time saved by XENTRY Repair Packages. All the necessary damage codes, work items and parts are now bundled for you in the XENTRY Repair Packages FIN-specifically and are guaranteed to fit together - for fast processing of typical and frequent damage cases. For classic repair services, but also for warranty and goodwill.
Save at least three minutes per damage or complaint and gain time for valuable customer advice. Automatically create your top-quality order directly after diagnosis, submit complaints in bundles, and gain transparency about the scope of repairs as well as the work and parts that you are allowed to charge under warranty even before submitting a claim. More customer service, fewer warranty rejections and faster claims processing - use the XENTRY Repair Packages now to efficiently determine the binding scope of repairs.
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